Contact us
Our customer service hours are from 9:00 am to 5:30 pm, Monday to Friday (UTC/GMT+08:00).
If you have contacted us during our available hours, we strive to respond to your queries within 2 hours.
For messages received outside of our available hours, we will address them on the following business day or the subsequent Monday, depending on the day of the week.
Should you prefer not to wait for a response, we will proactively follow up using the contact information you have provided.
We appreciate your understanding and patience as we work to assist you promptly and effectively.
If you have contacted us during our available hours, we strive to respond to your queries within 2 hours.
For messages received outside of our available hours, we will address them on the following business day or the subsequent Monday, depending on the day of the week.
Should you prefer not to wait for a response, we will proactively follow up using the contact information you have provided.
We appreciate your understanding and patience as we work to assist you promptly and effectively.